Why use workplace mediation?
Working relationships can provide people with a real sense of belonging, of being valued and purposeful, they can make work more fun and engaging. People invest a lot of time and energy in their jobs and careers, so when important working relationships take a bad turn people can feel anxious, excluded, unfairly treated or angry. People may start to think in terms of 'fight or flight', this has a negative impact on the work they do and the other people around them, who may feel the need to take sides. Mediators step into that space, explore the reasons for the conflict and facilitate resolution.
By using mediation as means of dispute resolution the organisation demonstrates to any legal process that they have taken reasonable and necessary steps to avoid conflict escalation.
Also, Mediation works.
It is fast, effective and far cheaper than the alternatives such as tribunal claims or dismissal and recruitment costs.
It allows people to repair their relationships whilst maintaining dignity and pride. It enables people to voice their opinions and be truly heard by the other party. It is future focussed and positively framed.
Mediation demonstrates to employees that the organisations seeks fair solutions and treats it's people equally and as adults, which has a positive impact on culture and engagement.
Examples of where mediation can help:
Mediations are effectively facilitated either face to face, ideally away from the normal place of work, or online via video conferencing tools, such as Zoom or Teams.
The Mediation session is voluntary, bound by confidentiality, no notes are kept, and the content of the discussion cannot be used in future processes (for example in a grievance or tribunal).
Mediations take place in one day, typically from 9am to 4pm, following a seven stage process:
I work with a number of trained and experienced Mediators and can provide co-mediation or bespoke group mediations for teams who are in conflict.